Planet Cycles Pty Ltd Returns Policy

We want you to be totally satisfied with the  products and services purchased from our store..

There may be times when you will need to return a product purchased from Planet Cycles.

Help us to help you

When should you return a product?

We offer you a replacement where products have a major failure, such as:

Where to return a product: Your product needs to be returned to Planet Cycles Pty Ltd at 1 Logan Road , Woolloongabba. Brisbane 4102. Phone 07 38919033.

What information is needed to return a product?

With a receipt

Our Planet Cycles Store Manager can assist you with further information about the warranty period for the product you return.

Expenses: Any expenses relating to the return of your product to store will normally have to be paid by you and freight expenses to the wholesaler of the product would normally also be paid for by the you the purchaser .

Assessing your return

Assessment of your product: Product Planet Cycles sells are covered by the manufacturer's warranty and as such are accessed by that manufacturer or wholesaler/importer of the goods before a decision is may to replace or repair a faulty product. Planet Cycles does not have the authority from Manufacturers or Importers to access their products on their behalf and because of this it is normal for Planet Cycles to return the product to the wholesaler before a warranty can be accessed and a decision made.

Can a customer/purchaser talk to the wholesaler or manufacturer?

YES YOU CAN !

For some product assessments you may have the option to liaise directly with the wholesaler or manufacturer. Our store members can provide you with the relevant manufacturer contact details such as email address or telephone numbers for such wholesalers.

Returning online purchases

In Person: Return online purchases to Planet Cycles Pty Ltd at 1 Logan Road, Woolloongabba, Brisbane. 4012

By post or courier: Mail or freight to Planet Cycles Pty Ltd at 1 Logan Road , Woolloongabba, Brisbane. 4012.

Contact Planet Cycles

Phone: 07 38919033 between the hours of 8:00am and 6:00pm AEST (Brisbane) Tuesday to Friday.
Or Email to: sale@planetcycles.com.au

Warranty or replacement declined

In some cases a refund, replacement, or repair may not be offered if you:

Certain products are excluded under our Returns Policy unless they are faulty, these include:

Your rights under the Australian Consumer Law:

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Manufacturers Owners manuals are provided at Planet Cycles for all bicycles sold and it's the responsibility of the purchaser to read carefully all the limitations of product purchased.

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